About Us

About HYDRACREW

Founded in 2023, HYDRACREW specialises in mobile hydraulic hose and coupling service and repair across all industries, equipment types, makes, and models. Though new, we’re backed by the extensive experience of Elphinstone and William Adams, utilising genuine CAT products to deliver top-quality service.

Elphinstone Pty Ltd

Elphinstone, a family-owned authorised Caterpillar OEM, has been a leading manufacturer of quality mining equipment for over 45 years. In 1987, Elphinstone acquired William Adams, another family business with a 90-year Caterpillar partnership, strengthening their industry presence.

William Adams Pty Ltd

William Adams’ partnership with Caterpillar began in 1926, just after the first Caterpillar-branded tractor was produced. This 80-year alliance has created strong ties between the companies.
Founded in 1884, William Adams started as a trading business in Melbourne, initially focusing on railway equipment before diversifying into various products. The company’s success was built on combining engineering skill, marketing prowess, and technical expertise with durable brands.
Today, William Adams exclusively represents Caterpillar, maintaining its 125-year legacy of customer service, respect, and integrity.

Service Excellence

HASSLE FREE SERVICES

The HYDRACREW team will handle the entire job onsite from removal to installation and be able to address other maintenance issues if needed.

MAXITIME UPTIME

We will meet you at the agreed time and location with the inventory, tools and expertise to address your needs, typically all in one trip

TRUST IN EXPERT SUPPORT

You’re always in safe hands – HYDRACREW technicians are uniquely skilled to assemble and install HYDRACREW products on most brands of equipment, using the latest tooling, assembly information, routing standards, inspection techniques and contamination control processes.

ONE-STOP CONVENIENCE

We’re not just for CAT machines. HYDRACREW products offer unrivalled performance and durability for all makes and all models.

SECURITY IN QUALITY PARTS

Safety and quality is our standard. HYDRACREW only use products that are rigorously tested as a matched system, always ensuring maximum safety and dependability.

Our Values

Our team embodies our VALUES in every action:

Integrity
Excellence
Teamwork
Commitment
Sustainability

These principles unite HYDRACREW and William Adams, defining our identity despite individual differences. Our people grasp our business model, are passionate about customer service, and apply our values daily. Together, we get the job done.

Integrity is our cornerstone:

We align actions with words and deliver on promises
We build trust and strengthen our reputation
We resist improper influence and don’t misuse our own
We act respectfully, openly, and honestly

Our enterprise’s reputation reflects the ethical conduct of each team member.

Excellence drives us:

We set and achieve ambitious goals
We pursue innovation and continuous improvement
We focus intently on customer needs, addressing them urgently
We’re passionate about excellence in people, processes, products, and service

Excellence isn’t just our value—it’s our discipline and our way to improve the world.

Teamwork empowers us:

We leverage our unique talents to help others succeed
We value diverse thinking and decision-making
We respect different opinions, experiences, and backgrounds
We achieve better results together than individually

Our collaborative spirit drives our collective success.

Commitment defines us:

We make meaningful pledges to each other and those we serve
We prioritize understanding and meeting customer needs
We act as responsible community members
We dedicate ourselves to safety and environmental care
We manage our business ethically

Our responsibilities guide our actions and decisions.

Sustainability shapes our future:

We balance environmental stewardship, social responsibility, and economic growth
We envision a world where basic needs are met for all
We create efficient work environments, products, services, and solutions
We use resources responsibly in pursuit of our vision
We believe sustainable practices ensure long-term success for all stakeholders

Our commitment to sustainability builds a better world.